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$vuetify.icons.faPhone1300 650 620

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Search frequently asked questions
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Contracts Online questions

How do I log in to Contracts Online?
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Visit hia.com.au/contracts. Enter your username (email address) and your password.

 

How do I reset my password?
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When you click on Login, click on Forgotten Password? and you will receive an email. Follow these instructions to reset your password.
How do I create a digital signature for my contracts?
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Our contracts can be signed digitally through a range of providers including Docusign, HelloSign, Annature and many others. Before choosing a digital signing provider, make sure that your bank approves contracts signed with them.
Who do I contact if I'm having trouble logging in?
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Call the HIA member hotline on 1300 650 620 between the hours of 8.00am and 5.00pm AEST.
Can I change my details for Contracts Online?
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Your customer details (that you use on your contracts) can be edited under My Details in the Contracts Online portal. Note: your HIA membership details can only be changed by calling the HIA member hotline on 1300 650 620.
Can I add my company logo to my contracts?
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Yes. Click on My Details, under Logo click on Choose File and select the logo from your computer.

Logo specifications as follows:

  • File size: 195kb or less
  • Image size: 300px x 80px or less (images will be scaled up to this size if smaller)
  • File type: JPEG, JPG, PNG, GIF
Which contracts are available for purchasing?
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From new homes, alterations/additions, kitchen and bathrooms to small works, you can check out our entire range of contracts by clicking on Inventory and then navigating to the relevant state.

 

How do I purchase a contract?
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By clicking on Inventory and then the relevant state.

Enter the number of credits you require, click on Purchase and you will be redirected to the payment page.

If you are a HIA member and you are spending $1,000 or more, you will be offered the option of purchasing on your account (for later payment). If you don’t have enough credits when trying to complete your contract, you will be presented with a Purchase Credits option which will be directed to a payment page.

NOTE: A minimum of 2 credits is required to complete a contract.

 

What if I have a credit card problem?
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If you have a credit card issue, call the HIA member hotline on 1300 650 620 between the hours of 8.00am and 5.00pm AEST.

How do I know how many credits I have left?
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Click on Inventory and then the relevant state. Your number of credits for each contract are displayed under Current Credits.
How do I create a contract?
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Click on Create and then on the relevant state. Select the contract and click on Create Contract.

 

 

How do I create a template?
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Click on Create then on the relevant state. Select the contract and click on Create Template.

 

How do I create a contract from a template?
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Click on Create and then on My Templates. Select the template and click on Create Contract.

 

How do I edit a template?
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Click on Templates. Click on the relevant Template and select Edit.

 

Can I edit my contracts?
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Yes, you can edit and preview your contracts as many times as you need without charge before you complete them. 

 

Can I preview my contract?
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Yes, you can. Just click on the contract and select Preview.

 

What if I do not have Adobe installed on my computer?
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Adobe can be installed free of charge at the following link: get.adobe.com/reader
What if I need to edit a completed contract?
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To edit a completed contract, you must click on the contract and then select Open for Edit. This will move the previously completed contract to Archive and produce a copy in My Contracts which can then be edited. NOTE: Payment is required to complete the contract again.

 

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